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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

McAfee Buyer's Guide to Data Protection by McAfee, Inc. July 01, 2009 - (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Governance Perspectives from RSD: E-mail Archiving by RSD August 17, 2009 - (Free Research) With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc. August 24, 2009 - (Free Research) SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Privacy - The Untold Story by IBM February 24, 2009 - (Free Research) Check out this webcast to learn the business and technical issues that drive privacy protection requirements and how to safeguard confidential data by leveraging data masking techniques as part of an overall integrated data management strategy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Just Enough Early Architecture to Guide Development by TheServerSide.com October 21, 2009 - (Free Research) This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers. (VIDEO) VIEW ABSTRACT | GO TO

Desktop Virtualization: Overcoming Five Real-World Challenges by Citrix January 19, 2009 - (Free Research) This paper explores the most significant hurdles any desktop virtualization program needs to overcome. Staying focused on the ultimate goal--delivering core applications effectively to users--helps clarify the issues involved in desktop virtualization deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc. August 19, 2009 - (Free Research) In this technical podcast you'll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc. August 19, 2009 - (Free Research) In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SUN REFERENCE ARCHITECTURE FOR ORACLE 11g GRID by Sun Microsystems, Inc. October 01, 2008 - (Free Research) This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Massachusetts Privacy Law: The Language, the Impact, and Recommendations for Proving Compliance by Tripwire, Inc. October 2009 - (Free Research) Register for this webcast, and then tune in to learn how to get started preparing for this Massachusetts law that may well be indicative of a legislative trend in other states. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using FalconStor FDS as a Backup Target for EMC NetWorker by FalconStor Software August 2009 - (Free Research) This document describes the basic concepts and integration guidelines for FalconStor FDS in an EMC NetWorker environment. The document is intended to provide an architectural overview of FalconStor FDS being used with EMC NetWorker and the benefits of a combined solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc. August 2009 - (Free Research) What do SOX, GLBA, and HIPPA all have in common? These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Technical White Paper: Sizing tips for XenServer with HP ProLiant servers by HP, Citrix, and Intel February 2009 - (Free Research) This technical paper provides general sizing best practices to consider when planning your virtualization deployment with HP ProLiant and XenServer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Operating System Images on Dell Business Client Systems using Microsoft® Deployment Toolkit (MDT) 2008 by Dell, Inc. June 2009 - (Free Research) The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: How to Optimize Career Success with Oracle Certification by SkillSoft Corporation November 2009 - (Free Research) Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

The Value of Good Database Development Software: Expert Evaluation of SQL Developer and Toad Development Suite by Quest Software November 2009 - (Free Research) In this technical brief, John Weathington, President and CEO of Excellent Management Systems, Inc.,explores Toad® Development Suite and Oracle's SQL Developer. He provides an honest look at both solutions, and helps you see how a simple side-by-side comparison isn't enough when choosing the right tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fixing the SAP Upgrade Process: Nine Best Practices by Panaya, Inc. November 2009 - (Free Research) This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Sneak Peak at Toad® for Oracle v10 by Quest Software August 2009 - (Free Research) In this technical brief, you'll learn about the powerful new features and enhancements that help you work smarter and faster – regardless of your role. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Tactics for Winning the LTE Game by Alcatel-Lucent June 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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