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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
The New BlackBerry Technical Support Services by BlackBerry
August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical.
Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
A Sneak Peak at Toad® for Oracle v10 by Quest Software
August 31, 2009 - (Free Research) In this technical brief, you'll learn about the powerful new features and enhancements that help you work smarter and faster – regardless of your role.
Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software
November 10, 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.
Information Governance Perspectives from RSD: E-mail Archiving by RSD
August 17, 2009 - (Free Research) With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions
Three Tactics for Winning the LTE Game by Alcatel-Lucent
June 09, 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.
Security Awareness: Is User Education of Any Use at All? by ESET
December 08, 2008 - (Free Research) This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences.
CloudBurst Technical Demonstration by IBM
September 08, 2009 - (Free Research) The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.
The ParAccel Analytic Database: A Technical Overview by ParAccel
June 26, 2009 - (Free Research) The ParAccel Analytic Database™ (PADB) is a new-generation relational database management system that combines leading-edge innovations with best practices to deliver the fastest, simplest, most cost-effective platform for analytic processing. This paper describes the high level architecture and key features of the PADB system.
Encryption Key Management: A Technical White Paper by Quantum Corporation
October 2007 - (Free Research) Quantum's Encryption Key Manager (Q-EKM) is a centralized key manager application that manages the encryption keys used as part of the LTO Ultrium 4 (LTO-4) drive-based data encryption process.
Data Deduplication Background - A Technical White Paper by Quantum Corporation
June 2009 - (Free Research) The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper to learn more about data deduplication as well as Quantum Dxi-Series disk-based backup solutions.
Removing the Barriers to IT Governance: How On-Demand Software Changes the Game by Innotas
September 2009 - (Free Research) IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
The Best of Both Worlds: Sharing Mac Files on Windows Servers by Group Logic
October 2009 - (Free Research) This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution.
SUN REFERENCE ARCHITECTURE FOR ORACLE 11g GRID by Sun Microsystems, Inc.
October 2008 - (Free Research) This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment.
Database Encryption and Key Management for Microsoft SQL Server 2008 by Thales
October 2009 - (Free Research) This technical guide for database administrators and IT security experts demonstrates how you can protect your sensitive data with the native database encryption functions of Microsoft SQL Server 2008, such as cell-level encryption and Transparent Data Encryption, and manage and protect encryption keys with hardware security modules (HSMs).
Intel® Core™2 Processor with vPro™ Technology and Windows® 7: Better for Business by Intel Technology Provider
October 2009 - (Free Research) Technical decision makers are faced with many challenges in today's economy: help users get more work done faster and with fewer difficulties, protect the network and individual systems from attacks or malicious code, and much more. Find out how the Intel Core 2 processor with vPro technology complements the new Windows 7 operating system.
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