Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.

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Project Management Solutions | Business Process Management (BPM) | Service Organization Management | Customer Relationship Management (CRM) | Business Intelligence Solutions | Customer Service (General) | Enterprise Resource Planning (ERP) | IT Portfolio Management | Change and Configuration Management | Field Service Management

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Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this company) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this company) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit. (DEMO) VIEW ABSTRACT | GO TO DEMO

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Get Ready for Markets in Financial Instruments Directive (MiFID): Implications of Level 2 by ILOG Inc April 2008 - (Free Research) This white paper details the benefits associated with Business Rule Management Systems (BRMS) and highlights the business and technological impact of the Markets in Financial Instruments Directive (MiFID). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView Bug Tracker by Extraview Corporation. The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Foster Innovation in Your Company, Part I by Cisco Systems, Inc February 2008 - (Free Research) Geoffrey Moore, author of Dealing with Darwin: How Great Companies Innovate at Every Phase of their Evolution reveals practical formulas and winning strategies that will help your company differentiate itself from your competitors. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc February 2008 - (Free Research) According to IDC, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Only 23% of those same businesses rated efficiency-enhancing infrastructure investments, such as expanding or upgrading a network, as a high priority. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Think Integration - Eliminate Frustration by Microsoft Dynamics. September 2008 - (Free Research) Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month (WHITE PAPER) GO TO WHITE PAPER

SL Case Study: InScope Solutions by Microsoft Dynamics. September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

Empower Siebel 8.0 Users with New Simple-to-use Rules Engines by Oracle Corporation. September 2008 - (Free Research) Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Using Today's Imaging Technology to Improve Business Process by EMC Corporation. March 2008 - (Free Research) Sarbanes-Oxley was a driving force behind a rapid increase in Imaging and Workflow Automation (IWA) technologies. This report has an IWA introduction, describes the most common forms of solutions and highlights the benefits they deliver. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ROI Case Study: "Deployment of QlikView at Heidelberger Druckmaschinen AG" by QlikTech Inc. August 2008 - (Free Research) Learn about a BI interface that helps gather information easily and quickly, which supports funded decision-making and allows managers to deal directly with data rather than having to rely on standard analyses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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