Topics Related to Your Search
Project Management Solutions
|
Business Process Management (BPM)
|
Service Organization Management
|
Customer Relationship Management (CRM)
|
Business Intelligence Solutions
|
Customer Service (General)
|
Enterprise Resource Planning (ERP)
|
IT Portfolio Management
|
Change and Configuration Management
|
Field Service Management
1 - 25 of 51 | Next Page
Too many results? Filter by:
All result types
Software
Services & Resellers
Hardware
Research
Astea Alliance Service Management Suite by Astea International Inc.
(E-mail this company )
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
(E-mail this company )
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc.
(E-mail this company )
August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry
Consulting Methodologies -- Project Management by Info-Tech Research
October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.
Consulting Methodologies -- IT Infrastructure by Info-Tech Research
July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.
ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company
Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.
ExtraView Bug Tracker by Extraview Corporation.
The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
How to Foster Innovation in Your Company, Part I by Cisco Systems, Inc
February 2008 - (Free Research) Geoffrey Moore, author of Dealing with Darwin: How Great Companies Innovate at Every Phase of their Evolution reveals practical formulas and winning strategies that will help your company differentiate itself from your competitors.
Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc
February 2008 - (Free Research) According to IDC, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Only 23% of those same businesses rated efficiency-enhancing infrastructure investments, such as expanding or upgrading a network, as a high priority.
White Paper: Think Integration - Eliminate Frustration by Microsoft Dynamics.
September 2008 - (Free Research) Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month
SL Case Study: InScope Solutions by Microsoft Dynamics.
September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
Using Today's Imaging Technology to Improve Business Process by EMC Corporation.
March 2008 - (Free Research) Sarbanes-Oxley was a driving force behind a rapid increase in Imaging and Workflow Automation (IWA) technologies. This report has an IWA introduction, describes the most common forms of solutions and highlights the benefits they deliver.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.