Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.

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Project Management Solutions | Service Organization Management | Business Process Management (BPM) | Business Intelligence Solutions | IT Portfolio Management | Customer Service (General) | Change and Configuration Management | Field Service Management | Enterprise Resource Planning (ERP) | Service Oriented Architecture (SOA)

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White Paper: Think Integration - Eliminate Frustration by Microsoft Dynamics. September 2008 - (Free Research) Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month (WHITE PAPER) GO TO WHITE PAPER

ITIL Version 3 and the IT Service Catalog by newScale, Inc. October 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Ready for Markets in Financial Instruments Directive (MiFID): Implications of Level 2 by ILOG Inc April 2008 - (Free Research) This white paper details the benefits associated with Business Rule Management Systems (BRMS) and highlights the business and technological impact of the Markets in Financial Instruments Directive (MiFID). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Today's Professional Service Organization - How to Improve Efficiency and Increase Profits by Epicor Software Corporation. February 2008 - (Free Research) Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Standish Report: Trends in IT Value by Hewlett-Packard Company September 2008 - (Free Research) The Trends in IT Value report is designed to show the trends and drivers that have been steadily increasing the value of IT over time. In this white paper learn more about the 10 most important drivers of IT value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving IT Service Support through ITIL by Hewlett-Packard Company December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company August 2008 - (Free Research) This white paper provides insight into the six key constructs essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet customer needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by Telelogic, An IBM Company July 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel Lucent August 2008 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROI Case Study: "Deployment of QlikView at Heidelberger Druckmaschinen AG" by QlikTech Inc. August 2008 - (Free Research) Learn about a BI interface that helps gather information easily and quickly, which supports funded decision-making and allows managers to deal directly with data rather than having to rely on standard analyses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Seamlessly Realizing Change Management - The Importance Of An Effective Enterprise Software Training Solution by OnDemand Software (E-mail this company) March 2007 - (Free Research) This white paper examines the importance of change management in the success of enterprise application implementations and upgrades. It also identifies the successful elements of change management as they relate to people, process and technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Application ROI - Five Factors That Determine The Success Or Failure Of Enterprise Application Implementations & Upgrades by OnDemand Software (E-mail this company) March 2007 - (Free Research) The discussion includes a close look at the five factors that determine the success or failure of enterprise application implementations & upgrades. It also examines the complete life cycle of an enterprise application project: design & requirements; implementation, quality assurance & testing; pre-go live pilot; go-live; & support & upgrades. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Free Online SOA Assessment by Oracle Corporation. August 2008 - (Free Research) This online assessment highlights the benefits of SOA, providing a guide which enables organizations to understand their own SOA capabilities and develop appropriate strategies for successful SOA adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Software Intellectual Property by Black Duck July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Key Issues in Managing Change in Five System SAP Landscapes by Revelation Software Concepts September 2008 - (Free Research) This white paper explores some of the key issues in managing changes across 5 system SAP landscapes, discusses current manual methods of managing these changes, and looks at the value of change control technology in these situations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genius Project4Domino versus Microsoft Project Server 2007 by Genius Inside September 2008 - (Free Research) Genius Project4Domino improves your ROI and reduces your TCO, and is clearly the best value proposition with the more functionality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Keys to Info Security Under Basel II by Tripwire Inc August 2008 - (Free Research) Basel II is an international banking standard created by the Basel Committee on Banking Supervision. Tripwire, can easily help financial institutions meet requirements for Basel II compliance, and gain the business benefits of increased data security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Modeling Unstructured Data: An Independent Perspective by Steve Hoberman, Data Modeling Expert by Sybase Inc June 2008 - (Free Research) This white paper explains structured, semi-structured, and unstructured data, while increasing your awareness of the complex content of the requirements environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improve Plant Performance and Communication with Design Operate Maintain (DOM) by IFS March 2008 - (Free Research) Listen to this podcast to learn how design operate maintain (DOM) can help you eliminate communication problems between maintenance, operations and designers working on your plant. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Outsourcing Software Development Starter Kit by Nagarro, Inc. September 2008 - (Free Research) This white paper discusses the key challenges involved in managing outsourced and offshore product development programs. Learn more in this Outsourcing Software Development Kit. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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